30-day money-back guarantee

What the guarantee covers

The 30-day money-back guarantee applies to your first paid Gymsly subscription, after the 14-day free trial. It covers Bronze, Silver, Gold, and Platinum plans billed monthly or annually. You receive a full refund of that first paid invoice if you request it within 30 days of the charge.

• The window starts on the date of your first successful paid charge, not on later renewals.
• Annual plans are refunded in full if you request within those first 30 days.
• Custom enterprise quotes follow the refund terms in your signed agreement.
• Statutory rights still apply. If local law requires a longer cooling-off period, we honor that period.

How to request a refund

Email [email protected] from the account owner's email, or use the contact page, within 30 days of your first paid charge. Include your gym name and the email on the Gymsly account.

We typically process approved refunds within 5–10 business days to the original payment method. Paid access ends when the refund is issued. Export your data first from Gymsly, or ask support to help you export it.

After 30 days

You can still cancel anytime from your billing settings. Cancellations take effect at the end of the current billing cycle. After the 30-day window, unused time on monthly or annual plans is not refunded, except where required by law. Full cancellation terms are in our Terms of Service.

Money-back guarantee FAQ

Does Gymsly offer a 30-day money-back guarantee?

Yes. After your 14-day free trial, your first paid Gymsly subscription is covered by a 30-day money-back guarantee. If Gymsly is not the right fit, request a full refund of that first payment within 30 days of the charge.

When does the 30-day money-back window start?

The 30-day window starts on the date of your first paid charge, after the 14-day free trial ends. It does not restart on later renewals or plan upgrades.

Does the money-back guarantee cover monthly and annual plans?

Yes. Bronze, Silver, Gold, and Platinum plans are covered, whether you pay monthly or annually. Custom enterprise quotes follow the terms in your agreement. Request the refund within 30 days of the first paid invoice.

How do I request a refund?

Email [email protected] from the account owner's email, or contact us from the contact page, within 30 days of your first paid charge. Include your gym name and the email on the account. We typically process approved refunds within 5–10 business days to the original payment method.

What happens after I receive a refund?

We cancel the paid subscription and close paid access. You can export your data before the refund is processed. After 30 days, you can still cancel anytime; remaining unused time is not refunded except where required by law.

Related policies

• Terms of Service — billing, cancellation, and the contractual refund terms
• Privacy Policy — how we handle account and billing data
• Contact Gymsly — refund requests and billing questions